Adaptable, allowing the utility to serve an increasingly complex marketplace
Integrate easily with other business systems
Predictable costs, upgrades, and support model
"To accomplish our goal, we needed a business partner that understood our core business and had a project methodology that allows for a rapid implementation while still minimizing risks and keeping costs in check.
That's a tall order for any CIS implementation."
priority 1
defects
at go-live
DC Water's biggest need:
A partner to help implement all of these new technologies.
12 months
From contract
to go-live in
BETTER
Unprecedented 12-Month
Cloud CIS Implementation
to Save DC Water $22 Million
Who is DC Water?
$22 million
Problems
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CHEAPER
Flexible
DC Water's vision:
Deliver world-class customer service to its customers.
Vertex uses a “design-by-exception” approach, so DC Water didn’t have to “start from scratch” to get a CIS that meets its every need. And our unique delivery approach means implementation, testing and data migration happen in parallel, delivering DC Water’s CIS in a fraction of the time of traditional implementations.
VertexOne leverages Tier 1 technologies and significant investment in R&D, so the
technology evolves ahead of the utility’s needs. And its flexibility, scalability and predictability allows DC Water to focus more resources on serving its customers and improving its operations—instead of maintaining technology.
“I have been through four CIS projects in my career, and this one was by far the best executed.
Doing in such a short timeframe what many thought was impossible is a testament to the commitment of an incredible team.”
Insights
Thomas L. Kuczynski,
DC Water CIO
Charles W. Kiely
DC Water Assistant General Manager
FASTER
Agile enough to grow as customer demands increased
Able to provide 20 years of useful life
Utilization of actual customer data from Day 1
DC Water's hurdle:
Dated technologies that needed to be upgraded or new capabilities that needed to be added, including:
Customer self-service portal
A new CIS
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Estimated
in savings over seven years
Mobile work management platform
Secure, considering that DC Water serves all the government buildings in Washington D.C.
Scalability of cloud infrastructure
CHEAPER
Mobile device accessibility
Add new capabilities
at any time
Truly understand customers and optimize business processes with a suite of operational and advanced analytics.
FASTER
Goals
BACK TO TOP
BETTER
From contract
to go-live in 12 months
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Bringing back in-house outsources meter-to-cash cycle tasks to support 90k new AMI meters
zero
Vertex’s unique SaaS platform covers about 70 percent of a typical utility CIS business
processes, and the rest is accomplished via configuration. That means lower hardware and maintenance costs, less custom coding and testing, while still delivering efficiencies that will save DC Water millions of dollars over seven years.
DC Water provides water to the 680,000 residents and 20 million annual visitors in the Washington D.C. area, as well as all the federal buildings in the District of Columbia, monitoring in excess of 135,000 meters. It also provides wastewater services to the District and surrounding counties.
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Vertex takes on the heavy lifting of keeping current with the rapid pace of technology changes, so utilities don’t have to—leaving our customers more time to focus on core utility business, and leaving the technology to us.
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