Mobile device accessibility
Charles W. Kiely
DC Water Assistant General Manager
Thomas L. Kuczynski,
DC Water CIO
Customer self-service portal
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Goals
FASTER
DC Water's hurdle:
Dated technologies that needed to be upgraded or new capabilities that needed to be added, including:
Estimated
in savings over seven years
Add new capabilities
at any time
zero
Able to provide 20 years of useful life
From contract
to go-live in 12 months
Scalability of cloud infrastructure
CHEAPER
Mobile work management platform
Agile enough to grow as customer demands increased
DC Water provides water to the 680,000 residents and 20 million annual visitors in the Washington D.C. area, as well as all the federal buildings in the District of Columbia, monitoring in excess of 135,000 meters. It also provides wastewater services to the District and surrounding counties.
A new CIS
Secure, considering that DC Water serves all the government buildings in Washington D.C.
BETTER
Truly understand customers and optimize business processes with a suite of operational and advanced analytics.
BETTER
Utilization of actual customer data from Day 1
Vertex’s unique SaaS platform covers about 70 percent of a typical utility CIS business
processes, and the rest is accomplished via configuration. That means lower hardware and maintenance costs, less custom coding and testing, while still delivering efficiencies that will save DC Water millions of dollars over seven years.
Bringing back in-house outsources meter-to-cash cycle tasks to support 90k new AMI meters
CHEAPER
priority 1
defects
at go-live
Problems
Adaptable, allowing the utility to serve an increasingly complex marketplace
"To accomplish our goal, we needed a business partner that understood our core business and had a project methodology that allows for a rapid implementation while still minimizing risks and keeping costs in check.
That's a tall order for any CIS implementation."
$22 million
Insights
Predictable costs, upgrades, and support model
BACK TO TOP
DC Water's biggest need:
A partner to help implement all of these new technologies.
Vertex uses a “design-by-exception” approach, so DC Water didn’t have to “start from scratch” to get a CIS that meets its every need. And our unique delivery approach means implementation, testing and data migration happen in parallel, delivering DC Water’s CIS in a fraction of the time of traditional implementations.
DC Water's vision:
Deliver world-class customer service to its customers.
DOWNLOAD THE CASE STUDY
12 months
Flexible
VertexOne leverages Tier 1 technologies and significant investment in R&D, so the
technology evolves ahead of the utility’s needs. And its flexibility, scalability and predictability allows DC Water to focus more resources on serving its customers and improving its operations—instead of maintaining technology.
Integrate easily with other business systems
Download the Full Story
From contract
to go-live in
FASTER
Who is DC Water?
Unprecedented 12-Month
Cloud CIS Implementation
to Save DC Water $22 Million
“I have been through four CIS projects in my career, and this one was by far the best executed.
Doing in such a short timeframe what many thought was impossible is a testament to the commitment of an incredible team.”
READ CASE STUDY
Vertex takes on the heavy lifting of keeping current with the rapid pace of technology changes, so utilities don’t have to—leaving our customers more time to focus on core utility business, and leaving the technology to us.
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