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Charles W. Kiely
DC Water Assistant General Manager
"To accomplish our goal, we needed a business partner that understood our core business and had a project methodology that allows for a rapid implementation while still minimizing risks and keeping costs in check.
That's a tall order for any CIS implementation."
Utilization of actual customer data from Day 1
to go-live in
Vertex uses a “design-by-exception” approach, so DC Water didn’t have to “start from scratch” to get a CIS that meets its every need. And our unique delivery approach means implementation, testing and data migration happen in parallel, delivering DC Water’s CIS in a fraction of the time of traditional implementations.
Thomas L. Kuczynski,
DC Water CIO
“I have been through four CIS projects in my career, and this one was by far the best executed.
Doing in such a short timeframe what many thought was impossible is a testament to the commitment of an incredible team.”
Secure, considering that DC Water serves all the government buildings in Washington D.C.
Able to provide 20 years of useful life
Scalability of cloud infrastructure
Agile enough to grow as customer demands increased
A new CIS
Customer self-service portal
Mobile device accessibility
Mobile work management platform
Bringing back in-house outsources meter-to-cash cycle tasks to support 90k new AMI meters
Integrate easily with other business systems
Adaptable, allowing the utility to serve an increasingly complex marketplace
DC Water's biggest need:
A partner to help implement all of these new technologies.
DC Water's hurdle:
Dated technologies that needed to be upgraded or new capabilities that needed to be added, including:
DC Water's vision:
Deliver world-class customer service to its customers.
VertexOne leverages Tier 1 technologies and significant investment in R&D, so the
technology evolves ahead of the utility’s needs. And its flexibility, scalability and predictability allows DC Water to focus more resources on serving its customers and improving its operations—instead of maintaining technology.
Truly understand customers and optimize business processes with a suite of operational and advanced analytics.
Add new capabilities
at any time
Vertex’s unique SaaS platform covers about 70 percent of a typical utility CIS business
processes, and the rest is accomplished via configuration. That means lower hardware and maintenance costs, less custom coding and testing, while still delivering efficiencies that will save DC Water millions of dollars over seven years.
to go-live in 12 months
Predictable costs, upgrades, and support model
in savings over seven years
Who is DC Water?
DC Water provides water to the 680,000 residents and 20 million annual visitors in the Washington D.C. area, as well as all the federal buildings in the District of Columbia, monitoring in excess of 135,000 meters. It also provides wastewater services to the District and surrounding counties.
Cloud CIS Implementation
to Save DC Water $22 Million
READ CASE STUDY
Vertex takes on the heavy lifting of keeping current with the rapid pace of technology changes, so utilities don’t have to—leaving our customers more time to focus on core utility business, and leaving the technology to us.
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